Dealing with an Angry Patient/Parent

It is never a fun experience, however, when you work with people you will have the occasional unhappy patient or in some cases - parent. Regardless of what area you work in the office, you undoubtedly will encounter this. When it happens, the situation can go in one of two directions: good or bad. There really isn’t an in-between.

CLICK HERE TO SEE HOW TO PROPERLY HANDLE ANGRY PATIENTS/PARENTS