Meet Denise Ciardello
Denise Ciardello
Senior Consultant
Denise Ciardello had something special about her on the day of her teeth cleaning appointment years ago. Special enough for a visiting practice consultant to approach her at the front desk and offer her a job out of the blue. When Denise replied that she didn’t have any dental experience, the woman said she’d teach her everything she needed to know.
Fast forward to today, and Denise is co-founder of Global Team Solutions, a practice management consulting firm. A professional speaker and published author, her enthusiasm and knowledge about the dental profession has helped many dental teams. She brings experience, insight, and creativity into her management style, along with a sense of humor. In a profession that can cause anxiety in some dental employees, Denise’s consulting approach is to partner with doctors and team members to help them realize the dream of creating a thriving, successful practice.
Denise always knew she wanted to be an entrepreneur. And she built her business on the foundation of ethics and principles demonstrated by her father, who owned a successful construction company. Today she is a champion of change, and says the biggest challenge of working with practices is people who think they know it all or are resistant to trying new things. But the best part of Denise’s job are those moments when clients “get it,” those a-ha moments that can put a practice on the track to serious success.
Along with her talent for business, Denise has gained numerous distinctions in her industry. She is co-author of OMG! Office Management Guide, the “bible” used in training workshops. She is the past president of the Academy of Dental Management Consultants and a member of the National Speakers Association, Toastmasters International, and Directory of Dental Speakers.
Denise enjoys spending her precious free time with her family. She also loves to read, shop and work in her yard, which is situated in the beautiful Texas hill country. She can be reached at: Denise@GTSgurus.com.
“Thanks so much for your informative and fun training! I enjoyed the interaction with all.
You brought out the best in all of us. You are truly the gurus of training!”
– D. Spires
Customer service is the first step in effective marketing. The dental team has the opportunity to create value before the patient walks through the door.
Every business has a culture and dental offices are no different. The culture defines whether the office is patient, time or technology focused along with a sense of negativity or an attitude of joy. The standards and values of the team is apparent to a patient as soon as the phone is answered.
When the emphasis of the practice is placed on exceptional patient care, the team becomes an asset that will continue to grow over time. Denise can show you the significance of creating greater patient satisfaction through a total team approach and teach techniques for creating a practice environment that generates raving fans who happily refer.
PRESENTATIONS
OMG! Office Management Guide®
Office management is an essential element of any practice. Practice owners, dentists and managers are expected to know all, be everywhere, and to ensure an office that operates smoothly every day. In this presentation, office management personnel will be given the tools necessary to manage a dental practice with confidence. This course is ideal for both start-up offices and established practices.
Powerful Team Conversation: The Foundation of a Successful Team
Clear, empowering communication and self-directed leadership is the key to a motivated and cohesive team. Without it, there is frustration, disorganization and low expectations. In this interactive session, learn skills to build a great team and provide clear standards for their work. With an emphasis on leadership, problem solving, harmony and collaboration, productivity can be rejuvenated and maintained.
Discover the "Secret Sauce" for Patient Retention
Every business has a culture and dental offices are no different. The culture defines whether the office is patient, time or technology focused along with a sense of negativity or an attitude of joy. The standards and values of the team is apparent to a patient as soon as the phone is answered.
Strategies to Increase Production and Meet Goal
Scheduling in a dental office is often the biggest headache for the whole office.
By taking a systematic approach to the schedule, the office will have an environment of harmony. It is possible for your office to have a productive schedule that can also be accommodating to your patients. It’s your schedule and you should be in control of it.
Employee Management: From Hiring to Termination
Team Management: 6 Habits of a Cohesive Team
Meeting Management: Orchestrating Effective Meetings
Treatment Acceptance: It’s not all About the Treatment
Other TOPICS
American Dental Assistants Association
Dentrix Business of Dentistry (multiple)
Greater St. Louis Dental Assistant Society (multiple)
Henry Schein Practice Solutions (multiple)
Hinman Dental Meeting
Professional Education Society Cruise
San Antonio Study Club – Oct. 2012
Surgical Arts CE Loft (multiple)
Third District Dental Society New York
Self-Sponsored Seminars (multiple)
Previous PRESENTATIONS
Also Published In...
MEMBER OF:
The Academy of Dental
Management Consultants
Denise’s Practice Management Tips
DO:
Communicate constantly with the doctor to determine their philosophy and vision for the practice. Remember you are there to fulfill their dream of providing excellent patient care.
DON’T:
Try to be BFFs with the rest of the team. Nine times out of 10, it will cause problems. Office managers need to lead.
BOOK DENISE
Thank you for your interest in having Denise Ciardello speak at your next event.
Please complete the form below or contact us directly at:
info@GTSgurus.com
(844) 664-4487
