You often hear us talk about the importance of systems, protocols and that they need to be written and reviewed routinely. The lack of protocols creates a culture of confusion and frustration since not everyone is completing tasks in the same manner, time or with the same expectations. However, before we can talk about systems, checklists, or protocols, we need to talk about something more important — standards. Every dental office I know says they are patient focused, they w

Have you decided your goals for this year yet? Have you reviewed last year? What went right; what went wrong?  January went by so fast! Don’t let February get away without getting those goals set and reflecting on this past year. The best way we have found to do this is to have a meeting with your team. Take some time to do that and you will be amazed at the great ideas that come from that meeting.  Let’s talk about how to structure the meeting. We want it to be productive, b

The typical thing to do at this time of year is to begin listing resolutions - things you want to do differently, better or perfect. The #1 thing that is on the list is lose weight &/or work out more. Most lists are followed with subjects on financial growth or debt reduction and then personal growth - either personally or with loved ones. This year I would like to have a different type of list - of course, I want to lose weight, work out more, be more mindful about spending