Your Huddle can Help
You have read every book on ways to improve treatment acceptance. You have created a culture that treatment acceptance is a team event.
Your phones are answered to welcome patients to into the office
Treat each patient like gold
Educate the diagnosis – why it is needed and what happens if the patient waits
Have great communication throughout the office so that the patient knows what is recommended.
Patients are offered acceptable financial methods
When you run your numbers, the treatment acceptance ratio is STILL not at the recommended standard of 85%. Before you beginning pulling your hair out, let’s see how we can take this a step further.
Numbers are only the beginning. Just like Simon Sinek states – know the WHY?
Why are your numbers below where you want them to be. Why does it seem that patients are not moving forward with recommended treatment?
Our next bit of advice is – kick up the understanding of your numbers with the use your morning huddle to look back and look forward.
Today is important in order to create the perfect flow for the day. Without adding time to the huddle, let’s add two more things to agenda.
1. Take a peek at yesterday –
What was diagnosed?
What was scheduled?
What was not scheduled?
Why… was it money, time?
All of these answers should be documented for future conversations with patients.
2. Look at the treatment scheduled tomorrow –
Are financials solid and patients know what to expect, this includes insurance verified and signed treatment plans?
If the patient was offered options in treatment, the office confirmed what treatment would be completed?
Anything that might catch the office off-guard
When you add these two actions into your huddle, you can understand what happened yesterday that might help you today and be fully prepared for tomorrow. If you need help with increasing your treatment acceptance, give us a call. We would love to help you to analyze your methods.
Denise Ciardello, Consultant
Denise is co-founder of Global Team Solutions. A professional speaker and published author, her enthusiasm and knowledge about the dental profession has helped many dental teams. She brings experience, insight, and creativity into her management style, along with a sense of humor. In a profession that can cause anxiety in some dental employees.
Denise’s consulting approach is to partner with doctors and team members to help them realize the dream of creating a thriving, successful practice.
Denise can be reached at: denise@gtsgurus.com