One of the many concerns in a dental practice today is having an effective recall system. Every office has a different recall system and all practice management software handles recall a bit differently.  Any system is only as good as the person responsible for its accomplishments and the success of the practice.  That person must monitor it constantly and consistently for the system to be effective.  

Recall is the heartbeat of the practice.  You’ve probably heard this, but do you believe it?  When reviewing a practice’s production numbers, you should see that about 2/3 of that production is coming from the restorative operatories completed by the dentist.  However, you must consider that to have a full schedule of doctor patients we have to have a full schedule of hygiene patients.  This is where our restorative patients are coming from on a daily basis.  The hygiene schedule is fundamentally feeding the doctor’s schedule.

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After completing this course, you will have:

• The verbiage needed to pre-appoint patients for their next hygiene visit

• The importance of a proper appointment reminder system for your practice

• An understanding of what is needed to create protocol for proper follow-up with those patients that are falling through the cracks in your practice and not being recalled on a consistent basis 

• An easy-to-follow system for keeping the hygiene schedule full

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You have a healthy number of patients coming through the door but it seems as though the collections are not keeping up with production.

The insurance companies are delaying payments on everything from crowns to fillings, which makes collecting on claims more difficult than ever. What is the secret to faster claim processing?

The secret is that the insurance companies do not want to pay on claims. The true secret is to have insurance systems put in place which will keep the collection ratio at a manageable state. This can be broken into 3 steps that if followed correctly, will decrease the processing time of most claims.

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After completing this course, you will have:

• The tools you need to find the information necessary to submit claims

• An understanding of what is required to receive prompt payment from the insurance companies

• A greater sense of confidence in your ability to manage the insurance system in your practice

• An ironclad insurance system that will ensure successful claim submission and payment

Successful treatment planning involves everyone in your practice, from the person who first speaks to the patient on the phone, to the clinical team, to the treatment coordinator to getting the patient scheduled … it’s a total team effort!

As clinicians, the dental team views the treatment as the primary concern when presenting treatment plans to the patient.  As a consumer, patients need to know the benefit when deciding on need vs want.  As professionals, we need to present the topic as a course of action that will provide benefit to the patient. 

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After completing this course, you will have:

• The verbiage needed to educate patients regarding their treatment

• An understanding of how to properly present a treatment plan

• The importance of a variety of financial options to offer your patients

• An easy-to-follow system for following up on outstanding and unscheduled treatment