I have a secret to share with you! There is something of great importance that you may have overlooked. We call it the GTS Playbook. A process Manual or protocol book, this handbook tells your employees exactly how you expect things to be done every single time. Many people scoff at the idea of needing it written down with the excuse, “We all do it perfectly every time.” Kudos to you! However, we have recently discovered the reason to have it written down.
Denise was published in AADOM's Publication "The Observer!" Congrats Denise!