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MEET Cindy Day Hauk

Cindy Day Hauk
Consultant

Cindy Day Hauk always knew she wanted to help people. So when her boss was willing to teach her every aspect of the dental practice where she worked as an assistant, she embarked on a lifelong career. From dental assistant to office administrator to practice trainer and consultant, Cindy has spent more than 30 years in rewarding service. She is excited to be part of the GTS team and work closely with practices to help them work more productively and profitably. She specializes in security, paperless processes, staff management and productivity, and also shares her expertise in dental insurance, clerical operations and clinical skills.

 

“I enjoyed my day with the Gurus! If anyone thinks that consultants are sappy/syrupy and overall unhelpful, they need to attend a GTS training session! Thank you for the helpful tips.” 

 

—M. Radley

The Academy of Dental

Management Consultants

Cindy’s Practice Management Tips

DO: Find ways to connect personally with your staff before you ask them to do things differently. You will get better results every time.

DON’T: Change everything at once or you will have a high turnover. Roll changes out in stages—people adapt to baby steps more easily than marathons!

American Association of Dental Office Managers Webinar
Dentrix Business of Dentistry (multiple)
Henry Schein Practice Solutions (multiple)
Professional Education Society Cruise
Self-Sponsored Seminars (multiple)

What are your insurance systems?

Are they being followed?

Are you happy with the results?

All dental offices have to deal with insurance companies in one way or another. Spending time setting up the proper systems for verifying, submitting, and working the insurance aging report can change insurance companies from the beasts that you dread tangling with into manageable tasks that keep the cash flowing. 

Insurance is one of the most important tools in your office.  Cindy can help you better navigate through the treacherous waters. Let’s work together to create an insurance system that will make the process smooth and effortless as you watch the EOBs come flowing in.

OMG! Office Management Guide®

Office management is an essential element of any practice. Practice owners, dentists and managers are expected to know all, be everywhere, and to ensure an office that operates smoothly every day. In this presentation, office management personnel will be given the tools necessary to manage a dental practice with confidence. This course is ideal for both start-up offices and established practices. 

Insurance Management: Optimize Your Insurance Systems

All dental offices have to deal with insurance companies in one way or another. Spending time setting up the proper systems for verifying, submitting, and working the insurance aging report can change insurance companies from the beasts that you dread tangling with into manageable tasks that keep the cash flowing. In addition, your patients will appreciate the fact that you stay on top of their benefits and payments. 

Today's Dental Technology: Identify, Integrate, Embrace

Technology can improve the efficiency and effectiveness of systems within the dental office. Many dental practices don’t maximize the technology in which they have invested. A lack of understanding and training can create situations where the technology is not utilized properly or at all.

Discover the "Secret Sauce" for Patient Retention

Every business has a culture and dental offices are no different. The culture defines whether the office is patient, time or technology focused along with a sense of negativity or an attitude of joy. The standards and values of the team is apparent to a patient as soon as the phone is answered.

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PRESENTATIONS
Treatment Acceptance: It’s not all About the Treatment
Team Management: 6 Habits of a Cohesive Team
Meeting Management: Orchestrating Effective Meetings
Scheduling Management: Strategies to Increase Production & meet Goals
Other TOPICS
Previous PRESENTATIONS
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Book some time with Cindy!

Cindy always knew she wanted a profession where she could help people. As a young receptionist at a dental practice in Branson, Missouri, she found her dentist to be a willing mentor—and the job just clicked. She quickly learned about the many aspects of working in a practice, and her training in clinical and clerical skills provided all the tools she needed to embark on a lifelong career.

 

Along the way, Cindy has served as a certified dental assistant and office administrator, in addition to earning a Bachelor of Science degree in Health Administration. She loved getting to know her patients and used her quick sense of humor to make their appointments—and her work—fun and rewarding. Just ask the Branson entertainer who sat down for X-rays one day and asked what the lead apron was for. Cindy said it was in case he blew up, then proceeded to go around the corner and flinch as she pressed the button. When she said they’d gotten lucky because he was still there, he laughed so hard the plastic X-ray device flew out of his mouth.

 

Today, Cindy is passionate about training and consulting for dental practices. She is a former Field Training Manager for Henry Schein Practice Solutions.  With more than 15 years of training experience, she excels as a large-group presenter at workshops and seminars. She’s excited to be part of the GTS team and share her know-how and knack for practice security, paperless processes, staff management, and productivity.

 

One of the things Cindy loves best about working with practices is helping dentists and staff to let go of their fear of change. Sticking to “the norm” can hold practices back from discovering true productivity and delivering the stellar patient care practices want to be known for. She is an expert at helping to turn that fear around and giving practices the ability to work at more efficient and exciting levels. 

 

In her down time, Cindy is a swimmer, a singer, and a movie buff. She has two grown sons and lives outside of Springfield, Missouri, with her husband Mike and maltipoo Casper. She can be reached at: Cindy@GTSgurus.com.

Cindy Day Hauk / BIO