The Power of Reviews

When was the last time you looked at the reviews your office receives? Have you ever looked at the reviews posted on other offices in your area? Of the thousands of reviews I have read on dental offices there is a common theme. Patients talk about how they felt in your office and how they were treated. They never talk about the quality or precision of the crown prep, or that their root canal was perfectly prepped to the apex. Of course they do talk about how much they love the final product, but they brag more about how the staff treated them during their appointment. Maya Angelou said I've learned that people will forget what you said, people will forget what you did, but people will never

4 Steps to Higher Acceptance Rates

I recently spoke at the Dental Con conference in St. George, UT and one of the main topics of discussion was getting patients to accept the treatment that has been diagnosed. Many times, the patient is apprehensive about scheduling their treatment before they leave the office. This causes a lot of discord in the office because now you are trying to track people down to get them scheduled. First, I would like to say that you should not take this personally. We live in a world where information is being fed to us constantly, and unfortunately, we do not know what to believe any more. There is so much information that all contradicts itself that it leaves people feeling confused. Your pati

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